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Privacy Policy

 

ABOUT US

 

Eastern Favourites Representation provides an effective solution to a hotel’s sales and marketing efforts, being the face and expert voice on the other side of the world. Providing an innovative, creative and proactive link between hotels and the UK and German speaking travel markets, we follow a very personal yet professional approach of dealing with clients and agents. We understand what is needed to help hoteliers build their portfolio and provide solutions to compete in today’s marketplace. Our combined experience has led us to be our client’s multilingual extension to their own business.

 

Our Mission

 

At Eastern Favourites Representation, we are dedicated to protecting your privacy and safeguarding your Personally identifiable information (PII). We are using the information you entrust us responsibly. Eastern Favourites Representation is committed to respecting your privacy and adhering to the principles of applicable data protection and privacy laws throughout the world. In case of conflicting laws, the laws of the land of as applicable in the conditions of sale or service of Eastern Favourites Representation shall prevail. However, your privacy is our main concern.

 

We have provided this Privacy Statement as an explanation of the information we collect, how we use it, and how the use of this information can benefit your experience on our easternfav website and during your relationship with us.

 

OUR KEY PRINCIPLES IN PRIVACY

 

Our principles help us to make decisions at all business levels, which allows us to protect users and offer them what they need while we develop a task of organizing information.

 

We have 7 privacy principles that describe the way we treat privacy and user information:

 

Ethical and respectful commitment in the Processing of Personal Data that affects all areas of emailing operations

Transparency in the collection of data and its use, so you can make informed decisions.

Use of your personal information only for the purposes for which it was originally collected, and we ensure that your personal data is used in a secure manner.

Benefits for you: Your data will be used to benefit you and improve your experiences and always with your consent.

Control: Your data is your own and you have full control over it, we will only treat it for as long as we have your consent.

Legal compliance: Emailing strictly complies with current legislation, in accordance with the spirit and purpose of the regulations and complies with the provisions of the European Data Protection Regulation (GDPR).

Anti-spam policy: We oppose the sending of unsolicited commercial communications and any type of behaviour or manifestation of 'spamming.' We do not support, practice, or subscribe to this type of behaviour or manifestation, and consequently, the registration process must not be used to register the personal data of third parties without their prior and express consent.

 

RIGHTS

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What are your rights when you provide us with your information?

 

Emailing takes place:

 

  • The processing of personal data only in accordance with the provisions of this Privacy Policy for the fulfilment of the legitimate purposes of the entity

  • The existence of a record of treatment activities.

 

In addition to what has been described above, these purposes include:

 

  • Provide our services to users, including the publication of personalized content and advertising.

  • Audit, research and analysis aimed at maintaining, protecting and improving our services.

  • You have the right to request access as to how your personal data is being used.

  • You can exercise your rights at any time should you want us to remove your personal data or unsubscribe to our newsletters. You can do so by sending us an email to admin@easternfav.com.

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TRANSPARENCY

 

We are aware of the trust that users place in us and we have the responsibility to protect their privacy As part of this responsibility, when they use our services, we tell them what information we collect, why we do it and how we use this information to improve our service.

 

DATA WE COLLECT

 

  • Company Name

  • Company Address (if needed)

  • Full Name

  • Job Title (if applicable/needed)

  • Contact Number

  • Email address

 

CATEGORIES OF DATA WE COLLECT

 

In order to be able to give you a range of services, the categories of data that we collect are the following:

 

  • Direct information provided when you complete the subscription form that require a registration process. Information obtained through email communications, telephone discussions, at sales calls, tradeshows where business cards are exchanged.

  • Automatic information to perfect our site, improving the experience that users have of our services and allowing us to produce newsletters that are more useful and interesting. Through the Newsletters we can receive automatic information with additional information such as: IP address, searches made by users on our easternfav website, or Interaction with advertisements when you communicate with us through the network sites social networks or third-party advertisers.

  • Information provided by collaborating companies who hire our services to send advertising through our Bulletins.

  • Cookies: Eastern Favourites uses "Cookies" to recognize you and enable an automatic log-in to the site. Please note that certain features of this website will not be available once cookies are disabled. As is standard practice on many corporate websites, this website uses "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there.

  • Google Analytics: We also use Google Analytics, which in turn uses cookies. We do this to collect information about how our web site is used and visited, this enables us to constantly improve the service we offer our visitors.

 

HOW WE INTERACT WITH YOU

 

We interact or connect with you through the following methods:

 

·Emails

·Newsletters

·Social media platforms

·Phone Calls

·Easternfav website

 

WHAT IS THE LEGITIMACY FOR THE PROCESSING OF YOUR DATA?

 

Under the GDPR, RGPD, we collect your data legitimately by obtaining your consent and being collected for:

 

In general terms, we use your personal data to provide you with the services and products according to your preferences when you subscribe to our newsletters, when send or follow up with you on information of the hotels & resorts we represent, and send you the content that we think might interest you. More specifically:

 

Legitimate interest

We comply with our legitimate interests to show you products and services that may be relevant for you and best meet your expectations, and therefore reducing the risk of you receiving inappropriate or irrelevant information.

 

You may waive to receive our newsletters, as described in this Privacy Policy by sending an email to easternfavouritesmail.com

 

HOW LONG DO WE KEEP YOUR DATA?

 

·We use your data for the time strictly necessary to fulfil the purposes indicated above and only until you decide.

·If you withdraw your consent will stop processing the data.

 

WHERE WE SHARE THE INFORMATION, YOU PROVIDE US

 

Ensuring your privacy is important to us. We do not sell, market or rent your personal information to third parties. We provide this information to the hotels & resorts we represent to use for contacting you with booking queries/confirmations, contracting purposes, marketing or provide updates/changes. These entities must carry out the processing of the data following our instructions and in accordance with this Privacy Policy and must also adopt the measures of confidentiality and security that we consider appropriate.

 

Our employees and/or authorized collaborators who aid in the areas of administration, marketing, customer service and those responsible for our computer systems and in charge of the maintenance of our network and the hardware and software equipment.

 

In any case, we strive to ensure that collaborating companies respect this Policy and data protection laws, and we expressly prohibit these companies from using your personal data for purposes other than the provision of services.

 

IS IT MANDATORY FOR YOU TO PROVIDE US WITH YOUR INFORMATION?

 

In the case where a subscription is required, the registration is totally free and voluntary, in case you accept to register the requested data are obligatory for the provision of our services and the sending the newsletters, we inform you that the protection and safety of them is completely guaranteed.

 

We promise not to use this data for purposes other than those defined in this Privacy Policy.

 

USES OF YOUR DATA, WHAT PROCESSES DO WE PERFORM?

 

·We personalize, the offer of services according to their tastes, interests and browsing habits linked to the services offered.

·We improve your user experience through all the channels through which you interact.

·Data processing for statistical purposes and segmentation: When you subscribe, we can make a processing of your data to improve your experience as a consumer.

·To avoid the unnecessary sending of electronic communications to our users, we compare our user lists with those we receive from others (partners- collaborating companies) thus avoiding duplication of contacts.

 

INFORMATION SECURITY

 

We have adopted appropriate security measures to prevent unauthorized access to your data or any modification, disclosure or unauthorized destruction of these data, including internal reviews of our procedures for collecting, storing and processing personal data. and our security measures, as well as physical security measures to protect against unauthorized access to the systems in which we store personal data as established by the regulations on data protection.

 

The access to personal data is restricted, only employees of Eastern Favourites Representation have access to your personal data and can only use it to develop or improve our services. These persons are subject to confidentiality obligations and may be subject to disciplinary measures, including dismissal, as well as legal action in case of breach of these obligations.

 

CONSENT AND ACCEPTANCE

 

The acceptance of our policy indicates that you understand, accept all the clauses of our privacy policy and therefore authorize the collection and processing of your personal data in these terms. This acceptance is made through subscription and acceptance of the 'Form' contained in our website.

 

Failure to provide the requested personal data or not to accept this data protection policy means that it is impossible to subscribe, register or receive information about the products and the services provided by the entity.

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